As offered by the text's "six basic steps" in creating a customer journey map,what is the last step in the process?

A) Identify customer pain points.
B) Reach out to customers to seek direct feedback.
C) Think about how to resolve customer problems.
D) Create a visual representation of the customer going through the process.

Customer Pain Points

Specific problems experienced by customers, which businesses aim to solve with their products or services.

Direct Feedback

Immediate, clear, and specific information or critique provided in response to an action or a presentation.

Customer Problems

Issues or challenges faced by customers that a business seeks to address or solve with its products or services.