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Technology that can function like mass production where a client is passed from point to point for various aspects of service delivery is defined as ___ technology.
A) mediating
B) long-linked
C) intensive
D) continuous-process
E) service
Long-Linked Technology
Service technology in which a client moves from point to point during service delivery.
Service Delivery
The manner in which a company provides services to its customers, focusing on quality, efficiency, and overall customer satisfaction.
Mass Production
A manufacturing method that produces large quantities of standardized products, often using assembly lines or automated technology, to achieve economies of scale.
- Identify the differences between multiple technologies utilized in operations management and their influence on productivity levels.
- Familiarize oneself with the importance of service and mediating technologies in the functioning of organizations and in achieving customer satisfaction.
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Learning Objectives
- Identify the differences between multiple technologies utilized in operations management and their influence on productivity levels.
- Familiarize oneself with the importance of service and mediating technologies in the functioning of organizations and in achieving customer satisfaction.
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